When you place an order, you leave your personal data with us. That is, after all, necessary to make your purchases run smoothly. In order to guarantee your safety, we treat all your data with the utmost care and respect. We work in accordance with the general conditions of Thuiswinkel Waarborg (guarantee certification from Dutch digital commerce network) and the code of conduct of the Qshops quality mark (Dutch online shopping quality organisation). A secure payment environment (Secure Sockets Layer) and good service are very important to us.
Your data are securely stored in our customer database and not passed on for commercial purposes. We make your data available only to parties that are involved in the execution of your order or the improvement of your shopping experience and who respect our privacy conditions.
In addition to your name, email address, home address and payment details needed to deliver your order and to keep you informed about your order, we also use your IP address and behaviour on our website to personalise and improve your shopping experience. You can read below about the exact purposes for which your data is needed and the psarties with whom we cooperate. Do you have any questions? Feel free to contact us.
DELIVERY OF YOUR ORDER
In order to process and deliver your order, we need your name, address, email address, payment details and telephone number. We like to inform you about the status of your order and to contact you in case of any uncertainties. If necessary for the delivery of your order, we will pass on your data to delivery services such as DHL and other recognised carriers.
Your payments to us take place in a secure payment environment from Ingenico Payments. If you pay by credit card, we will send your data to Ingenico Payments for verification.
SERVICE AND ADVICE
You can contact us via email and online chat. In order to help you as quickly as possible with your questions, we use your data and make a note of it. The data from these contact events are saved. For example, LiveChat stores chat conversations and phone call data are registered. We use this to improve our service and advice.
For carrying out repairs to products you have purchased from us, we use recognised repair services. These parties can use your data for this purpose, for example to return your product after repair.
When an order is placed, we store your name, delivery and billing address, email address, telephone number, payment details, and (if filled in) date of birth. This way we can easily find your order and any previous orders to help you quickly. To improve our website and service, we can store customer data for up to 10 years.
Your PlayseatStore account contains your personal data: name, delivery and billing address, date of birth, telephone number and log-in details. This is convenient as then you do not have to re-enter this data each time. We also store data about your previous orders, so that you can easily find them and we can help you faster.
You can sign up for our various newsletters. This will ensure you stay informed about our offers, special promotions and other news. We have general and personal newsletters. We compile the personal newsletters based on your data such as previous orders. That makes the newsletter more interesting for you. If you do not want to receive newsletters from us anymore, you can unsubscribe at the bottom of the newsletter.
We love reviews as do our customers. By sharing your experiences, you give others an even better picture of our products. We keep track of which reviews you write and your reviews are also in your account.
IMPROVEMENT OF OUR SHOPS AND SERVICE
We are continuously busy improving our service. That is why we may use your data to ask you if you would like to participate in no-obligation customer or market research.
If you take part in a promotion or competition, we will request your name, address and email address. This enables us to run the promotion and announce the prizewinner(s). We also measure the response to our promotions in this way.
We have so many items in our store that we are happy to help you look around. For example, by pointing out items that you may be interested in. This is done based on your previous visits to our website. We then look at cookies and your IP address, but also at what you have purchased from us before and use our knowledge of your interests that you have provided us with previously. Any product that you have just purchased will thus not appear as a suggestion. In addition, we and our advertising networks can show you personalised advertisements. This is done based on your previous visits to our website and those of third parties. We and our partners then collect your surfing, search and purchasing behaviour based on cookie techniques, your IP address and the advertising number that is linked to the device with which you are browsing. Read more about cookies here.
Sometimes we have to use customer information to investigate, prevent and combat fraud. If necessary, we provide customer data to the government.
If you use social media, for example Facebook, you can log in using your social media account in some places on our website. If, when you are logged in, you indicate that you like an item, then that item will appear on your social media account. Playseat does not get access to your social media account, but items that you like, find useful or worthwhile, can be shared with your friends. If you ask us a question via social media and we see that question coming through, we will save that message and your account name so that we can respond to your message.
CHANGING YOUR DATA
Naturally, you have the right to view your data, have it changed or have it deleted. Please contact our customer service team who can help you further.
This website makes use of so-called cookies. Cookies are small text files that are placed on your computer. This enables the website to recognise you on a subsequent visit. We do this to better customise the website to your needs and to make it more user-friendly.
TERMS OF SERVICE
The terms of service of PlayseatStore can be viewed here.